How To Cancel MTN Subscription

Review On How To Cancel MTN Subscription

Tired of unwanted charges and services eating away at your airtime or data? Cancelling your MTN subscription is a simple process, but it depends on what type of subscription you want to cancel and your preferred method.

You must note that this is a general guide, and specific steps may vary depending on your location and subscription type.

Always refer to MTN’s official website or app for the latest information and instructions.

Here’s a quick overview to various types of MTN subscriptions and how to cancel any MTN subscription.

Types Of MTN Subscription

Data Bundles:

• Daily data plans: Perfect for short-term needs or trying out a new plan. They typically offer small amounts of data valid for 24 hours.
• Weekly data plans: A good option for moderate data users who need internet access throughout the week. They offer more data than daily plans and are valid for 7 days.
• Monthly data plans: The most popular option, offering a wider range of data allowances and validity periods to suit different needs. They are valid for 30 days.
• Bi-monthly data plans: Similar to monthly plans but with a longer validity period of 60 days.
• Quarterly data plans: Offer even longer validity periods of 90 days, suitable for users with predictable data consumption.
• Bi-annually data plans: Valid for 6 months, ideal for users who rarely need to top up their data.
• Yearly data plans: Offer the longest validity period of 1 year, suitable for very low data users or those who can commit to a long-term plan.
• Special data offers: MTN occasionally releases limited-time data offers with unique benefits or data allowances. Keep an eye out for these if you’re looking for a good deal.

Value Added Services (VAS):

• Caller tunes: Set a personalized song or message that plays when someone calls you.
• Caller ID: See the name and number of the person calling you.
• News subscriptions: Stay updated on current events with news delivered directly to your phone.
• Sports subscriptions: Follow your favorite teams and get live scores and updates.
• Entertainment subscriptions: Access music, movies, games, and more through paid subscriptions.
• Social media subscriptions: Get unlimited access to popular social media platforms like Facebook, Twitter, and Instagram.
• Many more: Explore the full range of VAS options available on the MTN website or app.

MTN Subscriptions Cancellation Methods, Pros And Cons:

Managing your MTN subscriptions effectively can save you money and avoid unwanted charges.

Whether you’re looking to ditch an auto-renewing data bundle or unsubscribe from a pesky VAS service, there are several convenient methods to cancel MTN subscriptions, each with its own advantages:

1. Quick and Easy: USSD Codes

• Ideal for: Data bundles and quick VAS cancellations.
• Pros: Fast, no internet required, readily accessible.
• Cons: Menu options might differ slightly by region, specific codes might change.

2. On-the-Go Management: MTN Mobile App

• Ideal for: Managing all subscriptions in one place, visual interface.
• Pros: User-friendly, readily accessible, view active subscriptions easily.
• Cons: Requires app download and internet connection.

3. Web Access: MTN Website

• Ideal for: Managing subscriptions from any device, detailed information.
• Pros: Accessible from any computer or mobile browser, view detailed subscription info.
• Cons: Requires internet connection and login credentials.

4. Personalized Assistance: MTN Customer Care

• Ideal for: Complex cancellations, troubleshooting, or any questions.
• Pros: Direct interaction with a representative, personalized guidance.
• Cons: Might require waiting time, phone call or store visit needed.

Step By Step On How To Cancel MTN Subscription

The steps to cancel your MTN subscription depend on the type of subscription and your preferred method. Here’s a breakdown for each:

1. Cancelling Data Bundles:

USSD Code:

• Dial *312# on your phone.
• Select “Data Plans” (Option 1).
• Choose “Next” (Option 99).
• Select “Manage Data” (Option 11 or 12).
• Choose “Cancel Auto-Renewal” (Option 3).
• Select the specific data bundle you want to cancel.

MTN Mobile App:

• Open the MTN Mobile App.
• Log in to your account.
• Go to “Account” or “Profile.”
• Find “Subscription Management” or “Manage Subscriptions.”
• Select the data bundle you want to cancel.
• Follow the on-screen instructions to confirm cancellation.

MTN Website:

• Go to the MTN website and log in to your account.
• Click on “Account Management” or “My Subscriptions.”
• Select the data bundle you want to cancel.
• Follow the on-screen instructions to confirm cancellation.

MTN Customer Care:

• Call 300 (toll-free) or visit an MTN store.
• Provide your account details and request to cancel the specific data bundle.

2. Cancelling Value Added Services (VAS):

USSD Code:

• Dial *305# on your phone.
• Select “Active Services.”
• Choose the specific VAS you want to cancel.
• Select “Cancel.”

MTN Mobile App:

• Open the MTN Mobile App.
• Log in to your account.
• Go to “Account” or “Profile.”
• Find “Subscription Management” or “Manage Subscriptions.”
• Select the VAS you want to cancel.
• Follow the on-screen instructions to confirm cancellation.

MTN Website:

• Go to the MTN website and log in to your account.
• Click on “Account Management” or “My Subscriptions.”
• Select the VAS you want to cancel.
• Follow the on-screen instructions to confirm cancellation.

MTN Customer Care:

• Call 300 (toll-free) or visit an MTN store.
• Provide your account details and request to cancel the specific VAS.

3. Cancelling All VAS:

USSD Code:

• Dial *305# on your phone.
• Select “Active Services.”
• Choose “Cancel All.”

Important Notes Before Cancelling MTN Subscription

Before you proceed:

• Identify the exact subscription you want to cancel. Be specific about the data bundle name, VAS service name, or type of auto-renewal you want to stop.
• Double-check the terms and conditions of the subscription. Some might have cancellation fees or specific procedures.
• Have your phone number and account details readily available. You’ll likely need them for any method you choose.

During cancellation:

• Pay close attention to the options and prompts. Select the correct choices to avoid cancelling the wrong subscription.
• Note down the confirmation message or reference number. This can be helpful if you encounter any issues or need to verify the cancellation later.
• Be wary of phishing attempts. MTN will never ask for your personal information through unsolicited SMS or calls. Only use official channels for cancellation.

After cancellation:

• Monitor your airtime or data usage for a few days. Ensure the charges have stopped as expected.
• Keep an eye out for confirmation emails or SMS. These can provide additional details and timelines for the cancellation process.
• If you face any issues or have questions, contact MTN customer care. They can assist with troubleshooting and provide further guidance.

In conclusion, Cancelling your unwanted MTN subscriptions doesn’t have to be complicated.

By understanding the different types of subscriptions, available cancellation methods, and important notes, you can take control of your airtime and data usage.